Shipping Policy

Thank you for shopping with us. We are committed to delivering freshly made soup bases and home-style ready meals to your doorstep in the most reliable and timely manner.

As our products are frozen and freshly prepared, we take special care to ensure quality, freshness, and food safety throughout the delivery process.

Delivery Coverage

We currently deliver islandwide within Singapore (excluding Tuas and Jurong Island)
At this time, we do not offer international shipping.

Delivery Schedule

• Orders are delivered on selected delivery days, depending on your location and order volume.

• Estimated delivery time is 1–3 working days after order confirmation.

• Delivery time slots may be provided where available and will be communicated via email or SMS.

Please ensure someone is available to receive the order during the delivery window, as our products are frozen and temperature-sensitive.

Shipping Fees

• Shipping fees are calculated at checkout based on your order value.

• Free delivery may be available for orders above a specified minimum spend (if applicable).

Any promotions or changes to shipping fees will be clearly stated on our website.

Frozen & Temperature-Controlled Delivery

All frozen soup bases and ready meals are delivered using temperature-controlled packaging to maintain product quality.

• Products should be transferred to your freezer immediately upon receipt.

• We are not responsible for product quality if delivery is unsuccessful due to incorrect address details or no recipient available.

Order Processing

• Orders are processed after payment confirmation.

• Once your order has been prepared and dispatched, you will receive a shipping confirmation message.

• Changes or cancellations must be requested before the order is processed.

Failed or Missed Deliveries

If a delivery attempt fails due to:

• Incorrect address

• No one available to receive the order

A re-delivery fee may apply, or the order may be cancelled without refund due to food safety concerns.

Damaged or Incorrect Orders

If you receive:

• A damaged package

• Incorrect items

• Missing items

Please contact us within 24 hours of delivery with clear photos of the issue. We will assess the situation and arrange a replacement or refund where appropriate.

Public Holidays & Peak Periods

Deliveries may be delayed during:

• Public holidays

• Festive seasons

• High-volume promotional periods

We appreciate your understanding during these times.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email: ask.kampongbasket@gmail.com
Phone:  88572061

We are proud to support Singapore’s fast-paced lifestyle by bringing the warmth of home-cooked meals straight to your home — convenient, comforting, and made with care.